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IT Support Analyst
For en av våre kunder innen olje og gass søker vi etter en dyktig IT Support Analyst imed snarlig oppstart. Ta gjerne kontakt med Siw Thorstensen enten på mail: firstname.lastname@example.org eller mobil 93011626 for mer info.
- Able to respond to tasks associated with Computer systems and network technical support as well as Software Installation, maintenance and support.
- Take general Helpdesk tasks, including problem solving and providing operational advice to users within the organization.
- Be responsible for IT provisioning, implementing and maintaining Office IT network. Such as PC,s Apps, Printers, phones, etc.
- Acting as 1st and 2nd line of contact with 3rd party vendor that provides IT services to the organization.
- Perform installation and support of IT systems
- This Role will include maintaining an effective relationship with Team members, Support, external suppliers and users,
- Ability to work effective in small team of IT professionals.
- Work for issue and problem resolution and delegate responsibility for problem resolution and workload balance
- Provide root-cause analysis to application hardware/software health and resiliency on complex incidents
- Manage the day-to-day activities of the assigned Technical and Business Support Task
- Manage user support, computer/network operations, systems maintenance, specialized workstations and other systems.
- Technical standards/documentation
- Mobile solutions delivery (Smart Phones/Ipads/ others)
- Travel to other locations for onsite support, some times for multiple days in a row.
- Perform maintenance and work outside office hours to minimize disruption for users, can be included.
- Work independently to perform troubleshooting, problem resolution and implementation of approved changes.
- Good interpersonal skills to be able to communicate with the internal customers and external providers.
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